“It felt like free-falling,” says passenger Jacie Hayata-Ano, who told CNN she was lifted off her seat even with a seatbelt on. Here is what other passengers say they experienced on what is being called the “flight from hell.”
1 Sudden Turbulence
Hawaiian Airlines flight 35 landed safely in Honolulu, but many people on board had to be treated for injuries such as serious head injuries, loss of consciousness, and cuts and bruises. When turbulence hit, the fasten seatbelt sign came on—but not fast enough to prevent people from being thrown upwards toward the ceiling of the plane.
“Sometimes, these air pockets occur with no warning,” says Hawaiian Air executive vice president and chief operating officer Jon Snook. “It’s rare to have that level of extreme turbulence. It was a very extreme case of mid-air turbulence. We’re very thankful the extent of the injuries was not critical. It could have been worse.”
2 Mother Hit the Ceiling
Passenger Kaylee Reyes said her mother had just returned to her seat and hadn’t had a chance to buckle her seatbelt when the turbulence hit. “She flew up and hit the ceiling,” Reyes said. Hawaii News Now posted a picture of damage to the plane, with the photo showing a severely cracked overhead ceiling.
3 People Were Bleeding ae0fcc31ae342fd3a1346ebb1f342fcb
Another passenger says there were actually two severe drops in altitude, with passengers left bleeding from their injuries. “I turned around and there was a couple of people bleeding and just bracing themselves,” says Jazmin Bitanga, who was flying home for the holiday season. Bitanga says the drop was so dramatic, her boyfriend’s water bottle cracked the ceiling. “Just all around me there were people crying,” she says.
4 Surreal Experience
Passenger Jacie Hayata Ano relates the terror experienced on the flight when the plane started to shake. “It was just rocky,” she says. “And then, it quickly just escalated to, like, the point where we’re shaking so much that we were, like, pretty much floating off of our chairs. You could see people were hurt around us and things are just everywhere… that’s pretty surreal.”
5 Hitting Heads On Ceiling Of Plane
Some passengers were desperately holding on to anything they could, despite having seatbelts on. “I was grabbing the seat in front of me, the top of it, to hang on, even though I had my seat belt on,” says passenger Jodette Neely, who says she saw people hitting their heads on the aircraft ceiling.
6 No Critical Injuries
Authorities say there were no critical injuries from the incident, and those injured are expected to make full recoveries (although they might not be comfortable flying for a while!). “We are also very happy, and we feel fortunate that there were not any deaths or other critical injuries,” says Jim Ireland, director of Honolulu Emergency Medical Services. “And we’re also very hopeful that all will recover and make a full recovery.”
